At BestIPTV4K , we are committed to providing you with the best IPTV streaming experience. If for any reason you are not satisfied with our service, we offer a 30-day money-back guarantee to ensure your peace of mind. Below are the terms and conditions of our refund policy:
- Eligibility for a Refund
You are eligible for a refund if you request it within 30 days of your initial subscription purchase.
The refund applies only to your first subscription order and is not valid for subsequent renewals or upgrades.
To qualify, you must provide your order details and explain the reason for your refund request (optional but appreciated). - How to Request a Refund
To initiate a refund, please follow these steps:
Contact our customer support team via:
WhatsApp: +212 714-629235
Email: contact-us@bestiptv-4k.com
Provide your order number and any other relevant details to help us process your request quickly.
Our team will review your request and respond within 24–48 hours .
- Conditions for a Full Refund
Your account must not have exceeded 50% usage of the subscription period (e.g., if you’re on a 30-day plan, you must have used less than 15 days).
Your login credentials must remain confidential and not shared with unauthorized users.
If you’ve received a free trial, the refund will only cover the paid portion of your subscription. - Non-Refundable Situations
We reserve the right to deny refunds in the following cases:
The refund request is made after the 30-day window has expired.
There is evidence of misuse, abuse, or violation of our Terms of Service (e.g., sharing login credentials).
The issue reported is related to factors outside our control, such as internet connectivity problems or unsupported devices.
- Processing Time
Once your refund request is approved, the refund will be processed within 5–7 business days . Depending on your payment method, it may take additional time for the funds to reflect in your account:
Credit/Debit Cards: 3–5 business days.
PayPal/Cryptocurrency: 1–3 business days.
- Partial Refunds
In certain cases, we may issue a partial refund based on your usage of the service. For example:
If you cancel halfway through your subscription period, we will calculate a proportional refund for the unused portion.
- Questions or Concerns
If you have any questions about our refund policy or need assistance, our 24/7 customer support team is here to help. Reach out via:
WhatsApp: +212 714-629235
Email: contact-us@bestiptv-4k.com